Customer Experience Lead: Delivery & Service

Raymour & Flanigan Furniture and Mattresses; West Hartford (CT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Breakfast with owners

Job summary

Raymour & Flanigan Furniture and Mattresses in West Hartford, CT is seeking a Customer Service Lead to bridge the gap between customers' dreams and deliveries. You will coordinate scheduling, manage payments, and address inquiries to ensure a smooth purchase experience.

You will lead a small team, provide friendly, professional service, and work a retail schedule that includes days, nights, weekends, and holidays to enhance the customer shopping experience.

Qualifications

• Provide genuine, friendly, personable, and professional service.
• Excellent listening skills and the ability to multi-task in a fast-paced service environment.
• Liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.

Responsibilities

• Assist customers with scheduling deliveries.
• Manage payments and process orders.
• Support a small team to deliver an outstanding customer experience.
• Escalate and resolve customer inquiries and complaints.

Skills

Customer service

Communication

Multi-tasking

Active listening

Empathy

Tools

CRM

Ticketing system

Job description

Raymour & Flanigan Furniture and Mattresses in West Hartford, CT is seeking a Customer Service Lead to bridge the gap between customers' dreams and deliveries. You will coordinate scheduling, manage payments, and address inquiries to ensure a smooth purchase experience.

You will lead a small team, provide friendly, professional service, and work a retail schedule that includes days, nights, weekends, and holidays to enhance the customer shopping experience.