Customer Service Lead — Elevate the Customer Experience

Raymour & Flanigan Furniture and Mattresses; Waterford (CT); On-site; USD 38,000 - 46,000; Full time

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Lead to bridge the gap between customers’ expectations and the delivery experience. You will coordinate deliveries, assist with payments, and guide a small team to maintain exemplary service.

The role requires strong communication and multitasking abilities, with a focus on resolving issues, supporting sales, and ensuring a smooth customer journey in a fast-paced retail environment.

Qualifications

• Minimum high school diploma or equivalent preferred.
• Strong communication and interpersonal skills.
• Experience in a fast-paced retail environment is a plus.

Responsibilities

• Assist customers with deliveries, payments, and inquiries.
• Support a small team to ensure a high-quality customer shopping experience.
• Escalate and resolve escalated customer issues promptly.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Team liaison

Tools

CRM

Ticketing system

Chat support

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Lead to bridge the gap between customers’ expectations and the delivery experience. You will coordinate deliveries, assist with payments, and guide a small team to maintain exemplary service.

The role requires strong communication and multitasking abilities, with a focus on resolving issues, supporting sales, and ensuring a smooth customer journey in a fast-paced retail environment.