Customer Experience & Inventory Supervisor

Floor & Decor Holdings Inc.; West Hartford (CT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401k

Bonus opportunities

Benefits programs

Job summary

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor in West Hartford, CT to manage a dynamic team of customer service associates and oversee cashiering, returns, inventory, and e-commerce support.

This role emphasizes excellent communication, detail orientation, and strong organizational skills. Responsibilities include directing staff, ensuring SOP compliance, leading inventory accuracy, processing refunds/exchanges, and coordinating signage, pricing, and product

Qualifications

• Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience.
• High school diploma and/or GED.
• Minimum of (2) years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
• Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out).
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to established guidelines.
• Oversee signage updates and price changes for store SKU’s.
• Assist customers with product selection and answer product related questions.
• Partner with management to determine which products need SKUs, price changes and need to be returned.
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system.
• Review shipping and receiving documents for accuracy.
• Audit reports including inventory control, return of sale, and void reports.
• Monitor incoming and outgoing trucks logs.
• Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operating procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager.
• Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station.
• Return products to the correct in store location after customer merchandise returns.
• Clean and stock products according to Floor & Decor’s standards.
• Point of contact for e-commerce team members to contact regarding inventory availability in the store.
• Responsible for supervising inventory movement within the store.
• Available to open and/or close store in an effective manner.

Skills

Customer service

Supervisory experience

Education

High school diploma/GED

Tools

Computer skills

Job description

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor in West Hartford, CT to manage a dynamic team of customer service associates and oversee cashiering, returns, inventory, and e-commerce support.

This role emphasizes excellent communication, detail orientation, and strong organizational skills. Responsibilities include directing staff, ensuring SOP compliance, leading inventory accuracy, processing refunds/exchanges, and coordinating signage, pricing, and product