Luxury Retail Lead: Sales, Service & Team Growth

Tapestry (Coach/Kate Spade); Pismo Beach (CA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Coach is seeking an Assistant Store Manager in our California location to lead a high-energy luxury team and deliver exceptional customer experiences. You will partner with the Store Manager to drive sales, manage daily operations, and develop talent while upholding Coach service standards.

The role emphasizes omni-channel excellence, clienteling, and strong store leadership skills within a fast-paced environment. Flexible scheduling and community engagement are part of the responsibilities.

Qualifikationen

• 1+ years of leadership experience in retail or service industries, luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Ability to work in a fast-paced environment, with strong English language proficiency.

Aufgaben

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Kenntnisse

Leadership experience

Customer focus

Communication skills

Problem solving

Conflict resolution

MS Office

Omni-channel

Tools

POS systems

CRM software

Jobbeschreibung

Coach is seeking an Assistant Store Manager in our California location to lead a high-energy luxury team and deliver exceptional customer experiences. You will partner with the Store Manager to drive sales, manage daily operations, and develop talent while upholding Coach service standards.

The role emphasizes omni-channel excellence, clienteling, and strong store leadership skills within a fast-paced environment. Flexible scheduling and community engagement are part of the responsibilities.