Customer Experience & Frontline Training Lead

The TJX Companies, Inc.; Lynchburg (VA); Vor Ort; USD 20.000 - 21.000; Vollzeit

Benefits dieser Stelle

Associate discount

EAP

Bereavement leave

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid holidays

Zusammenfassung

The TJX Companies, Inc. is hiring at HomeGoods in Lynchburg, VA. This role supports frontline teams to deliver a highly-satisfied customer experience and helps train Associates in store operations and register transactions.

We seek a strong team player with excellent customer service skills, flexible availability, and the ability to lift merchandise. Paid hourly with a starting range of $14.50–$15.00 per hour, plus benefits and opportunities for growth.

Qualifikationen

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Aufgaben

• Promotes a "Highly-Satisfied" customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures...

Kenntnisse

Excellent interpersonal skills

Exceptional customer service

Team player

Train and lead others

Register handling

Flexible schedule

Discretion with confidential info

Ausbildung

High School diploma or equivalent

Jobbeschreibung

The TJX Companies, Inc. is hiring at HomeGoods in Lynchburg, VA. This role supports frontline teams to deliver a highly-satisfied customer experience and helps train Associates in store operations and register transactions.

We seek a strong team player with excellent customer service skills, flexible availability, and the ability to lift merchandise. Paid hourly with a starting range of $14.50–$15.00 per hour, plus benefits and opportunities for growth.