Customer Experience & Frontline Team Coordinator

The TJX Companies, Inc.; Austin (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision benefits

HSA

Job summary

The TJX Companies, Inc. in Austin, TX seeks a customer-focused retail team member to promote a highly-satisfied customer experience and drive loyalty through programs and initiatives. You will address customer concerns, train associates, and help maintain frontline standards.

Join a Fortune 100 company and the world’s leading off-price retailer, with opportunities to learn, grow, and contribute to a dynamic store team in a fast-paced environment.

Qualifications

• High School diploma or equivalent preferred.
• Available to work flexible schedule including evenings and weekends.
• Excellent interpersonal and customer service skills; able to work as part of a team.

Responsibilities

• Promotes a "Highly-Satisfied" customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors Associates on Policies and Procedures.
• Assigns registers and coordinates breaks to ensure coverage at frontline and sales floor.
• Maintains cleanliness and merchandising standards on the frontline.
• Promotes a safe environment and escalates safety concerns.

Skills

Team player

Excellent interpersonal skills

Customer service

Cash handling

Safety awareness

Education

High School diploma or equivalent

Job description

The TJX Companies, Inc. in Austin, TX seeks a customer-focused retail team member to promote a highly-satisfied customer experience and drive loyalty through programs and initiatives. You will address customer concerns, train associates, and help maintain frontline standards.

Join a Fortune 100 company and the world’s leading off-price retailer, with opportunities to learn, grow, and contribute to a dynamic store team in a fast-paced environment.