Customer Experience Front-End Leader – Retail

Goodwill Keystone Area; York (York County); On-site; USD 52,000 - 66,000; Full time

Job summary

Goodwill Keystone Area seeks a Customer Service Manager to lead front-end operations in our Donated Goods Retail locations. You will drive customer experience, sales, merchandising, and staff development while coordinating with the Store Manager to achieve store goals.

You will supervise front-line teams, ensure training, and maintain quality service across donors and customers. The role requires strong communication, reliability, and adherence to Goodwill policies.

Qualifications

• Requires a high school diploma or GED.
• At least 1 year of retail supervisory experience.
• Experience leading a team and managing store operations.

Responsibilities

• Oversees front-end operations to maximize customer experience and sales.
• Hires, trains, coaches, and evaluates store staff.
• Manages inventory, merchandising, and POS system procedures.
• Ensures policy compliance and safety procedures.
• Collaborates with store manager to meet goals.

Skills

Customer service excellence

Team leadership

Retail supervisory experience

Interpersonal skills

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel)

POS system experience

Job description

Goodwill Keystone Area seeks a Customer Service Manager to lead front-end operations in our Donated Goods Retail locations. You will drive customer experience, sales, merchandising, and staff development while coordinating with the Store Manager to achieve store goals.

You will supervise front-line teams, ensure training, and maintain quality service across donors and customers. The role requires strong communication, reliability, and adherence to Goodwill policies.