Customer Experience & E‑Commerce Supervisor

Whole Foods Market; Tallahassee (FL); On-site; USD 23,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Tallahassee is seeking a Supervisor to lead daily customer service and e-commerce operations. You will manage checkout experiences, grocery pickup and delivery processes, and drive team productivity while ensuring safety and quality.

You will coach Team Members and collaborate with store leadership and delivery partners. The role emphasizes maintaining high customer service standards, optimizing online order accuracy, and upholding health and safety regulations across

Qualifications

• 12+ months retail experience.
• Ability to lift 50 lbs and stand/walk 6-8 hours.
• Flexible schedule including nights, weekends, and holidays.
• Ability to use box cutters, electric pallet jacks, and other heavy machinery.

Responsibilities

• Delivers outstanding customer experience and ensures team accountability.
• Balances in-store service with online order completion.
• Monitors customer flow and assigns tasks to meet needs.
• Seeks awareness of competitors and industry trends.
• Responds effectively to customer questions and concerns.
• Fosters positive teamwork and maintains safety standards.

Skills

Task management

Analytical skills

Interpersonal skills

Team leadership

Coaching

Email proficiency

MS Office

Tools

Microsoft Office

Email client

Operations software

Job description

Whole Foods Market in Tallahassee is seeking a Supervisor to lead daily customer service and e-commerce operations. You will manage checkout experiences, grocery pickup and delivery processes, and drive team productivity while ensuring safety and quality.

You will coach Team Members and collaborate with store leadership and delivery partners. The role emphasizes maintaining high customer service standards, optimizing online order accuracy, and upholding health and safety regulations across