Customer Experience & E‑Commerce Supervisor

Whole Foods Market; Shrewsbury (MA); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness programs

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store. You will lead processes for checkout experience, grocery delivery and pickup, monitor KPIs, manage labor utilization, and ensure adherence to safety and store procedures.

You will coach Team Members, drive program execution, and foster a positive environment with strong teamwork and customer focus, while collaborating with leadership and partners including delivery drivers.

Qualifications

• 12+ months retail experience.
• Ability to lift 50 lbs.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns tasks to balance needs of customers.
• Seeks awareness of competitors and industry trends.
• Ensures efficient response to customer questions and concerns.
• Develops and mentors Team Members to sustain a high performing team.

Skills

Task management

Analytics

Interpersonal skills

Mentoring

Office software

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store. You will lead processes for checkout experience, grocery delivery and pickup, monitor KPIs, manage labor utilization, and ensure adherence to safety and store procedures.

You will coach Team Members, drive program execution, and foster a positive environment with strong teamwork and customer focus, while collaborating with leadership and partners including delivery drivers.