Customer Experience & E‑Commerce Supervisor

Whole Foods Market; Midlothian (VA); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness program

Job summary

Whole Foods Market in Midlothian, VA is seeking a Supervisor to support Customer Service & E-Commerce programs; lead checkout, delivery, and pickup operations at the assigned store, ensuring a top-notch customer experience.

You will monitor KPIs, manage labor utilization, safety, and quality, and coach team members to uphold store processes and regulatory compliance while driving excellent service and operational efficiency.

Qualifications

• 12+ months retail experience.
• Proficient with email and Microsoft Office.
• Able to lift 50 lbs and meet physical requirements.

Responsibilities

• Delivers outstanding customer experience; holds team members accountable.
• Establishes expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns tasks to balance needs of all customers.
• Maintains safety and security standards.
• Coaches and motivates team members to sustain high performance.

Skills

Task management

Root cause analysis

Interpersonal skills

Team building

Email proficiency

Tools

Microsoft Office

Job description

Whole Foods Market in Midlothian, VA is seeking a Supervisor to support Customer Service & E-Commerce programs; lead checkout, delivery, and pickup operations at the assigned store, ensuring a top-notch customer experience.

You will monitor KPIs, manage labor utilization, safety, and quality, and coach team members to uphold store processes and regulatory compliance while driving excellent service and operational efficiency.