Customer Experience Counter Specialist — Growth & Benefits

Von Maur, Inc.; Town of Lodi (WI); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

401(k) retirement plan

Merchandise discount

Comprehensive benefits

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur, Inc. in the United States is seeking a Customer Service Counter Associate to support a reliable information and service hub in our store.

This on-site role offers the chance to impact several store services in a fast-paced department, contributing to a welcoming guest experience. The role includes greeting customers, answering phone inquiries, handling charge accounts, preparing orders for shipment, basic cash handling, and maintaining an organized counter.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

Von Maur, Inc. in the United States is seeking a Customer Service Counter Associate to support a reliable information and service hub in our store.

This on-site role offers the chance to impact several store services in a fast-paced department, contributing to a welcoming guest experience. The role includes greeting customers, answering phone inquiries, handling charge accounts, preparing orders for shipment, basic cash handling, and maintaining an organized counter.