CUSTOMER SERVICE COUNTER

Von Maur, Inc.; Lincoln (NE); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Comprehensive benefits

401(k) retirement plan

Promote from within

No extended holiday hours

Job summary

Von Maur is seeking a Customer Service Counter Associate to help keep the store connected as a reliable information hub. In this fast-paced department, you’ll impact multiple areas of our store services by delivering friendly, accurate service.

The role offers competitive wages, a merchandise discount, comprehensive benefits, a 401(k) plan, and opportunities to grow within the company. Weekend shifts are part of the schedule and promotion from within is encouraged.

Qualifications

• Customer service oriented with ability to greet and assist customers.
• Strong communication skills for phone and in-person interactions.
• Experience handling cash and processing payments.
• Detail-oriented and organized for wrapping and stocking.
• Willingness to work on-site day/evening/weekend shifts.

Responsibilities

• Own the customer experience by greeting customers warmly and thanking them.
• Answer multi-line telephone and direct customers to the right area.
• Provide customer charge account services, including opening accounts and processing payments.
• Prepare, box, and wrap purchases and online orders for shipment.
• Manage service counter and store cash duties, including deposits.
• Keep the department clean and organized.
• Be available to work on-site for day, evening, and weekend shifts.

Skills

Customer service

Telephone handling

Cash handling

Organized

On-site availability

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have the opportunity to impact several areas of our store services.

What You'll Do

• Own the customer experience - greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone - assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

What You Can Expect

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

About Us

Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.