CUSTOMER SERVICE COUNTER

Von Maur, Inc.; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support. You will greet customers, handle in-store and online orders, and assist with cash handling.

This on-site role requires friendliness, reliability, and flexibility to work day, evening, and weekend shifts, with opportunities for growth within the company.

Qualifications

• Strong customer service and communication skills.
• Ability to answer a multiline telephone and direct customers.
• Experience with cash handling and deposits.
• Willingness to work day, evening, and weekend shifts.

Responsibilities

• Own the customer experience by greeting customers warmly and thanking every guest.
• Answer a multiline telephone and direct customers to the right area.
• Provide customer charge account services, including opening accounts and accepting payments.
• Prepare, box, and wrap purchases and online orders for shipment.
• Calculate service counter and store cash work; prepare bank deposits.
• Maintain a clean and organized department.
• Be available to work on-site for day, evening, and weekend shifts.

Skills

Customer service

Phone etiquette

Cash handling

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have the opportunity to impact several areas of our store services.

What You'll Do

• Own the customer experience - greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone - assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

What You Can Expect

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

About Us

Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.