Customer Experience Counter Specialist

United Refrigeration Inc.; Atlanta (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

United Refrigeration Inc. is seeking a Customer Service/Counter Sales associate in Atlanta, GA to greet customers by name, handle calls with courtesy, and provide professional assistance.

You will ensure accurate order execution, upsell related products, and perform basic inventory tasks in a fast-paced HVAC supply environment. The role requires strong communication, teamwork, and ability to manage multiple tasks, including after-hours coverage and safety-conscious stocking.

Qualifications

• Must provide friendly, prompt customer service and problem solving.
• Able to identify customer needs and offer appropriate products.
• Strong communication and interpersonal skills for a fast-paced environment.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly and courteously identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Provide accurate and timely execution of customer orders and requests.
• Enhance orders by suggesting additional products.
• Use computer for invoicing, credits, returns, and procurement processes.
• Load and unload vehicles using proper equipment.
• Break down and put away stock.
• Maintain regular and punctual attendance.
• Participate in After Hours Emergency Call rotation.

Skills

Customer service

Communication

Cross-reference substitutions

Education

Basic knowledge of heating, air conditioning and refrigeration

Attend product seminars and vendors

Job description

United Refrigeration Inc. is seeking a Customer Service/Counter Sales associate in Atlanta, GA to greet customers by name, handle calls with courtesy, and provide professional assistance.

You will ensure accurate order execution, upsell related products, and perform basic inventory tasks in a fast-paced HVAC supply environment. The role requires strong communication, teamwork, and ability to manage multiple tasks, including after-hours coverage and safety-conscious stocking.