Customer Experience Counter — Growth & Benefits

Von Maur, Inc.

Wisconsin

On-site

USD 17,000 - 21,000

Full time

4 days ago

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Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support. You will greet customers, answer calls, assist with charge accounts, and prepare purchases for shipment in a fast-paced department.

This role emphasizes exceptional customer service, teamwork, and flexibility to cover day, evening, and weekend shifts on-site. Generous benefits and a merchandise discount are offered as part of our commitment to

Qualifications

Customer-focused service mindset.
Ability to work in a fast-paced environment.
Good communication and multitasking skills.

Responsibilities

Own the customer experience – greet people sincerely, be friendly and thank every customer.
Answer a multi-line telephone – assist customers or direct them to the appropriate area.
Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions.
Prepare, box, and wrap customer purchases and online orders for shipment.
Calculate service counter and store cash work - prepare bank deposits.
Maintain a clean and organized department.
Be available to work on-site for day, evening, and weekend shifts.