Customer Experience Coordinator — Scheduling & Service

1-800 Hansons LLC; Ypsilanti Charter Township (MI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits after 30 days

401(k) with company match after 90days

Holiday pay after 30 days

PTO with unlimited rollover of unused"

Paid training and career growth

Supportive team and fun company

Job summary

HANSONS is hiring a Customer Experience Coordinator to help homeowners enjoy a great experience from their first appointment through project completion! You’ll coordinate schedules, communicate with customers and internal teams, and help keep daily operations organized.

No construction experience needed — we'll train you! Starting pay is $20–$22/hour based on experience and qualifications. Health benefits after 30 days, 401(k) with company match after 90 days, and paid training.

Qualifications

• 1+ year of customer service, scheduling, or administrative experience.
• Excellent communication and interpersonal skills.
• Strong organization, multitasking, and attention to detail.
• Positive, professional, and solutions-focused attitude.
• Basic computer and Microsoft Office skills
• Must be at least 18 years old
• Customer service, hospitality, scheduling, dispatching, and administrative backgrounds are welcome!

Responsibilities

• Provide friendly, professional customer service and project updates.
• Schedule installations and measurement appointments.
• Coordinate with customers, installers, technicians, sales teams, and managers.
• Manage scheduling changes and help resolve customer concerns.
• Process customer payments, checks, and deposits.
• Maintain accurate project documentation and records.
• Order office and sales supplies.
• Support daily office operations and project completion.

Skills

Customer service

Scheduling

Administrative

Education

High school diploma or GED

Tools

Microsoft Office

Job description

HANSONS is hiring a Customer Experience Coordinator to help homeowners enjoy a great experience from their first appointment through project completion! You’ll coordinate schedules, communicate with customers and internal teams, and help keep daily operations organized.

No construction experience needed — we'll train you! Starting pay is $20–$22/hour based on experience and qualifications. Health benefits after 30 days, 401(k) with company match after 90 days, and paid training.