Customer Experience Coordinator | Scheduling & Service

1-800 Hansons; Ypsilanti (MI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits after 30 days

401(k) with company match after 90 day

Holiday pay after 30 days

PTO with unlimited rollover

Paid training and career growth

Supportive team and fun companyculture

Job summary

HANSONS is seeking a Customer Experience Coordinator in Ypsilanti, MI to keep projects running smoothly from first appointment through completion. The role focuses on coordinating schedules, communicating with customers and internal teams, and maintaining organized daily operations.

No construction experience is required—we will train you. Starting pay is $20–$22 per hour with weekly pay, benefits after 30 days, and opportunities for career growth within a supportive team.

Qualifications

• 1+ year of customer service or administrative experience.
• Excellent communication and interpersonal skills.
• Strong organization, multitasking, and attention to detail.
• Must be at least 18 years old and have a high school diploma or GED.

Responsibilities

• Provide friendly, professional customer service and project updates.
• Schedule installations and measurement appointments.
• Coordinate with customers, installers, technicians, sales teams, and managers.
• Manage scheduling changes and help resolve customer concerns.
• Process customer payments, checks, and deposits.
• Maintain accurate project documentation and records.
• Order office and sales supplies and support daily operations.

Skills

Customer service

Scheduling

Administrative experience

Communication skills

Organization

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

HANSONS is seeking a Customer Experience Coordinator in Ypsilanti, MI to keep projects running smoothly from first appointment through completion. The role focuses on coordinating schedules, communicating with customers and internal teams, and maintaining organized daily operations.

No construction experience is required—we will train you. Starting pay is $20–$22 per hour with weekly pay, benefits after 30 days, and opportunities for career growth within a supportive team.