Customer Experience Coordinator - Onboarding & Support

Banco Santander (Brasil); Wilmington (MA); On-site; USD 31,000 - 50,000; Full time

Job summary

Banco Santander (Brasil) is seeking a Representative, Customer Experience in the United States. The role supports the Customer Excellence function by coordinating meetings, documenting outcomes, and maintaining reports and training materials.

The candidate should be organized, analytical, and capable of working across multiple teams, with Spanish language skills preferred. Responsibilities include research, process documentation, and administrative tasks, with opportunities to contribute to

Qualifications

• Bachelor's Degree or equivalent work experience – Preferred.
• 0+ years Customer Service experience – Preferred.
• Bilingual Spanish – Preferred.
• Basic computer and data entry skills.
• Strong organizational and prioritizing skills.
• Strong analytical and problem solving skills.
• Strong verbal and written communication skills.
• Ability to adhere to policies, procedures, and instructions of management.
• Ability to work independently as well as part of a team to meet common objectives.
• Ability to respond to internal and external requests as needed.
• Ability to support multiple teams simultaneously.
• Ability to function as a team player.
• Ability to change direction as project demand dictates.

Responsibilities

• Coordinates meetings, meeting minutes, and observes potential opportunities within the Customer Excellence function.
• Assists in development and maintenance of documentation, reports, process flow diagrams, presentations and training materials.
• Conducts research and shares findings with Customer Excellence team.
• Assists in assessments of unit exposures using defined protocol; communicates potential impact.
• Assists with organization of material submissions and reports.
• Provides administrative support including processing, scanning, copying and other duties.
• Supports other special projects and assignments as needed.

Skills

Organizational skills

Analytical thinking

Verbal and written communication

Teamwork

Data entry

Spanish bilingual

Education

Bachelor's Degree

Job description

Banco Santander (Brasil) is seeking a Representative, Customer Experience in the United States. The role supports the Customer Excellence function by coordinating meetings, documenting outcomes, and maintaining reports and training materials.

The candidate should be organized, analytical, and capable of working across multiple teams, with Spanish language skills preferred. Responsibilities include research, process documentation, and administrative tasks, with opportunities to contribute to