Customer Experience Coordinator

Santander Consumer USA Inc.; Wilmington (MA); On-site; USD 31,000 - 50,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Representative, Customer Experience to provide administrative and operational support to the Customer Excellence team in a fast-paced environment.

The role involves coordinating meetings, preparing documentation, and assisting with research and project tasks to drive customer-focused outcomes. The ideal candidate will have a Bachelor's degree or equivalent experience, 0+ years of customer service, and bilingual Spanish preferred.

Qualifications

• Bachelor's Degree or equivalent work experience required or preferred.
• 0+ years customer service experience preferred.
• Bilingual Spanish preferred.
• Basic computer and data entry skills.
• Strong organizational and prioritizing skills.
• Strong analytical and problem solving skills.
• Strong verbal and written communication skills.
• Ability to adhere to policies, procedures, and instructions.
• Ability to work independently as well as part of a team.
• Ability to respond to internal and external requests.
• Ability to support multiple teams simultaneously.
• Ability to function as a team player.
• Ability to change direction as project demand dictates.

Responsibilities

• Provides administrative and operational support for the Customer Excellence team.
• Coordinates meetings, takes minutes, and observes potential opportunities.
• Assists in development and maintenance of documentation, reports, process flows, presentations, and training materials.
• Conducts research and shares findings with the Customer Excellence team.
• Assists in assessments of unit exposures using defined protocols and communicates potential impact.
• Organizes material submissions and reports.
• Performs general administrative duties including processing, scanning, copying, and other tasks.
• Supports other special projects and assignments as needed.

Skills

Customer Service

Bilingual Spanish

Basic computer & data entry

Organizational skills

Analytical & problem solving

Verbal & written communication

Policy adherence

Independent worker

Team collaboration

Adaptability

Multitasking

Education

Bachelor's Degree or equivalent

Job description

Santander Consumer USA Inc. is seeking a Representative, Customer Experience to provide administrative and operational support to the Customer Excellence team in a fast-paced environment.

The role involves coordinating meetings, preparing documentation, and assisting with research and project tasks to drive customer-focused outcomes. The ideal candidate will have a Bachelor's degree or equivalent experience, 0+ years of customer service, and bilingual Spanish preferred.