Bilingual Customer Experience Associate

Santander US; Massachusetts; On-site; USD 31,000 - 50,000; Full time

Job summary

Santander US is seeking a Representative, Customer Experience to provide administrative and operational support to the Customer Excellence team. This role helps coordinate meetings, documents, and reports, and supports multiple teams while delivering friendly, customer-focused service.

The position requires a bachelor's degree (or equivalent experience), 0+ years of customer service, and strong communication, organizational, and problem-solving abilities within a fast-paced environment.

Qualifications

• Bachelor's Degree or equivalent work experience – Preferred.
• 0+ Years Customer Service experience – Preferred.
• Bilingual Spanish – Preferred.
• Basic computer and data entry skills.
• Strong organizational and prioritizing skills.
• Strong analytical and problem solving skills.
• Strong verbal and written communication skills.
• Ability to adhere to policies, procedures, and instructions of management.
• Ability to work independently as well as part of a team to meet common objectives.
• Ability to respond to internal and external requests as needed.
• Ability to support multiple teams simultaneously.
• Ability to function as a team player.
• Ability to change direction as project demand dictates.

Responsibilities

• Supports the Customer Excellence function through the coordination of meetings, meeting minutes and the observation of potential opportunities.
• Assists in the development and maintenance of documentation, reports, process flow diagrams, presentations and training materials.
• Conducts research and shares findings with Customer Excellence team.
• Assists in the assessments of unit exposures using clearly defined and routine protocol; identifies and communicates potential impact.
• Assists in the organization of material submissions and reports.
• Assists with administrative duties including processing, scanning, copying and other administration functions.
• Supports other special projects and assignments as needed.

Skills

Customer service

Bilingual Spanish

Data entry

Organizational skills

Analytical skills

Verbal and written communication

Policy adherence

Teamwork

Multitasking

Adaptability

Education

Bachelor's Degree or equivalent experience

Job description

Santander US is seeking a Representative, Customer Experience to provide administrative and operational support to the Customer Excellence team. This role helps coordinate meetings, documents, and reports, and supports multiple teams while delivering friendly, customer-focused service.

The position requires a bachelor's degree (or equivalent experience), 0+ years of customer service, and strong communication, organizational, and problem-solving abilities within a fast-paced environment.