Bilingual Customer Experience Specialist

Santander Consumer USA Inc.; Boston (MA); On-site; USD 31,000 - 50,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Representative, Customer Experience to provide administrative and operational support for the Customer Excellence team. The role emphasizes coordinating meetings, maintaining documentation, and identifying opportunities for process improvement.

Qualifications include a Bachelor's degree or equivalent, 0+ years in customer service, and optional bilingual Spanish. U.S. work authorization is required; base pay and benefits are offered as part of the package.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 0+ years Customer Service experience.
• Bilingual Spanish preferred.

Responsibilities

• Coordinate meetings and meeting minutes for Customer Excellence.
• Develop and maintain documentation, reports, and training materials.
• Conduct research and share findings with the team.
• Assist with administrative duties including processing, scanning, copying.
• Support multiple teams and special projects.

Skills

Data entry

Organizational skills

Analytical thinking

Communication skills

Teamwork

Independent work

Bilingual Spanish

Education

Bachelor's Degree

Job description

Santander Consumer USA Inc. is seeking a Representative, Customer Experience to provide administrative and operational support for the Customer Excellence team. The role emphasizes coordinating meetings, maintaining documentation, and identifying opportunities for process improvement.

Qualifications include a Bachelor's degree or equivalent, 0+ years in customer service, and optional bilingual Spanish. U.S. work authorization is required; base pay and benefits are offered as part of the package.