Bilingual CX Associate — Customer Experience & Support

Santander Consumer USA Inc.; Milwaukee (WI); On-site; USD 31,000 - 50,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Representative, Customer Experience to provide administrative and operational support for the Customer Excellence team in a full-time role.

The position involves coordinating meetings, preparing documentation, and assisting with process improvements and reporting. The ideal candidate has 0+ years in customer service, basic data entry skills, and strong communication abilities.

Qualifications

• 0+ years customer service experience preferred.
• Bilingual Spanish preferred.
• Basic computer and data entry skills.

Responsibilities

• Provide administrative and operational support for the Customer Excellence team.
• Coordinate meetings, minutes, and observation of opportunities.
• Assist in developing and maintaining docs, reports, and training materials.
• Research and share findings with the Customer Excellence team.
• Assist with unit exposure assessments and communicate impacts.

Skills

Customer service

Bilingual Spanish

Organization

Analytical thinking

Written and verbal communication

Independent and team work

Policy and procedure adherence

Multi-tasking

Education

Bachelor's degree or equivalent

Job description

Santander Consumer USA Inc. is seeking a Representative, Customer Experience to provide administrative and operational support for the Customer Excellence team in a full-time role.

The position involves coordinating meetings, preparing documentation, and assisting with process improvements and reporting. The ideal candidate has 0+ years in customer service, basic data entry skills, and strong communication abilities.