Bilingual Customer Experience Specialist (Spanish)

Banco Santander (Brasil); Milwaukee (WI); On-site; USD 31,000 - 50,000; Full time

Job summary

Santander in the United States is seeking a Bilingual Representative in Customer Experience to support the Customer Excellence function, coordinating meetings, documentation, and research to improve service delivery. The role emphasizes patient, empathetic communication; requires Spanish language skills, a Bachelor's degree or equivalent, and the ability to work independently or in a team.

Base pay is $30,750 to $50,000 per year, with a comprehensive benefits package; location-based

Qualifications

• Bachelor's Degree or equivalent work experience - Preferred.
• 0+ Years Customer Service experience - Preferred.
• Bilingual Spanish - Preferred.
• Basic computer and data entry skills.
• Strong organizational and prioritizing skills.
• Strong analytical and problem solving skills.
• Strong verbal and written communication skills.
• Ability to adhere to policies, procedures, and instructions of management.
• Ability to work independently as well as part of a team to meet common objectives.
• Ability to respond to internal and external requests as needed.
• Ability to support multiple teams simultaneously.
• Ability to function as a team player.
• Ability to change direction as project demand dictates.

Responsibilities

• Supports the Customer Excellence function through the coordination of meetings, meeting minutes and the observation of potential opportunities.
• Assists in the development and maintenance of documentation, reports, process flow diagrams, presentations and training materials.
• Conducts research and shares findings with Customer Excellence team.
• Assists in the assessments of unit exposures using clearly defined and routine protocol; identifies and communicates potential impact.
• Assists in the organization of material submissions and reports.
• Assists with administrative duties including processing, scanning, copying and other administration functions.
• Supports other special projects and assignments as needed.

Skills

Bilingual Spanish

Customer service

Basic computer skills

Data entry

Organizational skills

Analytical skills

Verbal and written communication

Education

Bachelor's Degree or equivalent work experience

Job description

Santander in the United States is seeking a Bilingual Representative in Customer Experience to support the Customer Excellence function, coordinating meetings, documentation, and research to improve service delivery. The role emphasizes patient, empathetic communication; requires Spanish language skills, a Bachelor's degree or equivalent, and the ability to work independently or in a team.

Base pay is $30,750 to $50,000 per year, with a comprehensive benefits package; location-based