Strategic Partner Relations Specialist

Banco Santander (Brasil); United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Banco Santander (Brasil) is seeking a USA-based Sr. Specialist in Account Services to support Partner relations, oversee daily issue resolution, and manage money movement/audit-risk processes for major partners and employers.

The role requires 3+ years in partner servicing, proficiency with employee benefits and TPAs, and strong analytical and communication skills. Flexibility to adapt to evolving partner needs and reporting requirements is essential.

Qualifications

• 3+ years experience servicing partners and large employers.
• 2+ years experience with employee benefits, TPAs or insurance carriers with preference to HSA/Notional products.
• Ability to maintain confidentiality and professional demeanor while working with internal and external customers.
• Ability to demonstrate analytical capabilities.
• Advanced knowledge of PC applications including Microsoft Office.
• Ability to complete multiple concurrent tasks while meeting rigorous deadlines.
• Adaptability to prioritize workload and frequently transition between different focuses aligned with role and responsibilities.
• Excellent verbal and written communication skills.

Responsibilities

• Under the direct supervision of the Partner Service Manager, manage daily issue resolution and provide administrative support for assigned Partners/Large Employers with money movement or audit risk.
• Act as a Partner Subject Matter expert for assigned partners, providing internal and external support.
• Assist Partner Service Managers with critical needs and support to meet partner goals.
• Identify scalable processes to meet or improve partner goals across relationships.
• Review internal knowledge base content for consistency, quality, and ease-of-use for partners.
• Gather insights from support teams to identify trends and opportunities for improvement.
• Own the success and act as point of contact for critical high risk partner tasks.
• Monitor file processing and act as file expert for each partnership.
• Update Partner dashboards daily and report to partners.
• Perform customized monthly processes per Partner with critical decision-making responsibilities.
• Escalate issues and drive recovery efforts.
• Identify systemic issues and work with Manager to rectify.
• Support partner-specific project work related to internal/external enhancements.

Skills

Partner servicing

Analytical capabilities

Communication skills

Multitasking

Confidentiality

PC applications (MS Office)

Education

High school diploma

Tools

Salesforce

Advanced Excel

Job description

Banco Santander (Brasil) is seeking a USA-based Sr. Specialist in Account Services to support Partner relations, oversee daily issue resolution, and manage money movement/audit-risk processes for major partners and employers.

The role requires 3+ years in partner servicing, proficiency with employee benefits and TPAs, and strong analytical and communication skills. Flexibility to adapt to evolving partner needs and reporting requirements is essential.