Bilingual Customer Experience Specialist

Santander; United States; On-site; USD 31,000 - 50,000; Full time

Job summary

Santander in the United States is seeking a Bilingual Representative, Customer Experience to support the Customer Excellence function. This role emphasizes meeting coordination, documentation, and cross-team collaboration in a fast-paced financial services environment.

You will assist with reports, training materials, and process improvements while leveraging bilingual Spanish skills and strong communication. The position carries a base pay range and growth opportunities within Santander.

Qualifications

• Bachelor's Degree or equivalent work experience preferred.
• 0+ years customer service experience preferred.
• Bilingual Spanish preferred.
• Strong organizational and prioritizing skills.
• Strong analytical and problem solving skills.
• Strong verbal and written communication skills.

Responsibilities

• Supports the Customer Excellence function through the coordination of meetings, meeting minutes and the observation of potential opportunities.
• Assists in the development and maintenance of documentation, reports, process flow diagrams, presentations and training materials.
• Conducts research and shares findings with Customer Excellence team.
• Assists in the assessments of unit exposures using clearly defined and routine protocol; identifies and communicates potential impact.
• Assists in the organization of material submissions and reports.
• Assists with administrative duties including processing, scanning, copying and other administration functions.
• Supports other special projects and assignments as needed.

Skills

Bilingual Spanish

Customer service

Strong communication

Organizational skills

Education

Bachelor's Degree or equivalent work experience

Tools

Microsoft Office

Job description

Santander in the United States is seeking a Bilingual Representative, Customer Experience to support the Customer Excellence function. This role emphasizes meeting coordination, documentation, and cross-team collaboration in a fast-paced financial services environment.

You will assist with reports, training materials, and process improvements while leveraging bilingual Spanish skills and strong communication. The position carries a base pay range and growth opportunities within Santander.