Client Solutions Specialist — Fast-Paced, Problem-Solver

R Transport, Inc.; Fife (WA); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid Time Off

Paid Holidays

Professional development opportunities

Job summary

R Transport, Inc. is hiring a Customer Solutions Coordinator in our Fife, WA office. You will be the first point of contact for customers and support Territory Managers, Dispatch, and Operations to deliver prompt, professional service from the first call through project completion.

The ideal candidate is organized, calm under pressure, and a team player who enjoys solving problems and taking ownership to improve the customer experience.

Qualifications

• 5+ years of customer relations, operations, logistics, project management, or transportation experience, preferably in environmental services.
• Strong organizational skills.
• Excellent written and verbal communication.
• Experience gathering project information and assisting with accurate, profitable quotes.
• Comfortable using Microsoft Office and CRM software.
• Working knowledge of RCRA and special/dangerous waste logistics in the Pacific Northwest.

Responsibilities

• Answer incoming customer calls, emails, and online inquiries.
• Assist customers with transportation requests, scheduling questions, and general information.
• Support Territory Managers by preparing quotes, customer documentation, and project files.
• Coordinate customer communications before, during, and after projects.
• Work closely with Dispatch to ensure customer expectations are met.
• Maintain accurate customer records in our CRM and operating systems.
• Assist with customer onboarding and account setup.
• Track project documentation and follow up on outstanding items.
• Help coordinate customer notifications, permits, manifests, and supporting paperwork when required.
• Identify opportunities to improve the customer experience.
• Jump in wherever needed to help the team succeed.

Skills

Customer relations

Organizational skills

Written & verbal communication

Project information gathering

Microsoft Office

CRM software

RCRA knowledge

Tools

Microsoft Office

CRM software

Job description

R Transport, Inc. is hiring a Customer Solutions Coordinator in our Fife, WA office. You will be the first point of contact for customers and support Territory Managers, Dispatch, and Operations to deliver prompt, professional service from the first call through project completion.

The ideal candidate is organized, calm under pressure, and a team player who enjoys solving problems and taking ownership to improve the customer experience.