Customer Experience Coordinator — Growth Path

Dal-Tile Distribution, Inc.; Dallas (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile Distribution, Inc. in Dallas is seeking a Sr Customer Experience Coordinator to support customer interactions and streamline processes.

This entry-level role focuses on handling inquiries, resolving issues, processing orders, and coordinating communications with customers and internal teams. The position requires a bachelor's degree or equivalent experience, and offers a path within a large organization known for promoting from within.

Qualifications

• Bachelor's degree in a related field or equivalent education/experience.
• 0-2 years relevant experience or equivalent education/experience.
• Proficient using Microsoft Office Suite.

Responsibilities

• Execute daily tasks and administration related to customer experience such as customer calls, order processing, delivery status, claims, purchase orders, and other responsibilities defined by department.
• Respond promptly to customer inquiries through phone, email, and chat.
• Work to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• May be responsible for some warehouse and inventory tasks.
• Maintain accurate records of customer interactions and resolutions.
• Provide basic analysis and apply knowledge from experience or procedures to solve problems.

Skills

Customer service

Communication

Problem solving

Multitasking

Record keeping

Microsoft Office

Education

Bachelor's degree or equivalent

Job description

Dal-Tile Distribution, Inc. in Dallas is seeking a Sr Customer Experience Coordinator to support customer interactions and streamline processes.

This entry-level role focuses on handling inquiries, resolving issues, processing orders, and coordinating communications with customers and internal teams. The position requires a bachelor's degree or equivalent experience, and offers a path within a large organization known for promoting from within.