Customer Experience Specialist - Entry Level

Mohawk Industries, Inc.; Dallas (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Company match 401k

Employee purchase discount

Tuition reimbursement

Military support

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, is hiring a Sr Customer Experience Coordinator to support customer interactions and administrative tasks in a fast-paced setting in Dallas.

The role involves handling inquiries, processing orders, tracking deliveries, and driving initiatives to improve customer satisfaction while collaborating with internal teams. 0-2 years’ experience and a related bachelor’s degree are required, with strong communication and organizational skills.

Qualifications

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 0-2 years’ relevant experience or equivalent education and/or experience.
• Excellent communication, problem solving, and organizational skills.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Process orders and track delivery status.
• Resolve customer issues and coordinate resolutions with internal teams.
• Maintain accurate records of interactions and outcomes.
• Support warehouse and inventory tasks as needed.
• Provide data-driven insights to improve the customer experience.

Skills

Excellent communication

Problem solving

Organizational skills

Multitasking

Time management

Integrity

Education

Bachelor’s degree in a related field or equivalent education and/or experience

Job description

Dal-Tile, a subsidiary of Mohawk Industries, is hiring a Sr Customer Experience Coordinator to support customer interactions and administrative tasks in a fast-paced setting in Dallas.

The role involves handling inquiries, processing orders, tracking deliveries, and driving initiatives to improve customer satisfaction while collaborating with internal teams. 0-2 years’ experience and a related bachelor’s degree are required, with strong communication and organizational skills.