Customer Experience Coordinator: Launch Your CX Career

Dal-Tile LLC; Dallas (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile is seeking an entry-level Sr Customer Experience Coordinator to join our Dallas team. The role coordinates customer experiences, handles inquiries, resolves issues, and drives initiatives to improve satisfaction.

The position operates with standard business hours and requires in-office reporting at 7834 CF Hawn Freeway, Dallas, TX 75217. Eligible candidates typically hold a related bachelor's degree or equivalent experience, with 0–2 years in a customer-facing environment.

Qualifications

• Bachelor's degree in a related field or equivalent education and/or experience.
• 0-2 years relevant experience or equivalent education and/or experience.

Responsibilities

• Handle customer calls, orders, delivery status, and claims.
• Respond to inquiries via phone, email, and chat.
• Resolve issues and provide timely solutions.
• Coordinate communication with customers and colleagues.
• Maintain accurate records of interactions and resolutions.
• Support warehouse and inventory tasks as needed.
• Provide basic analysis based on experience or procedures.
• Perform other duties as needed.

Skills

Communication

Problem solving

Organizational skills

Time management

Education

Bachelor's degree or related

Tools

Microsoft Office

Job description

Dal-Tile is seeking an entry-level Sr Customer Experience Coordinator to join our Dallas team. The role coordinates customer experiences, handles inquiries, resolves issues, and drives initiatives to improve satisfaction.

The position operates with standard business hours and requires in-office reporting at 7834 CF Hawn Freeway, Dallas, TX 75217. Eligible candidates typically hold a related bachelor's degree or equivalent experience, with 0–2 years in a customer-facing environment.