Customer Experience Supervisor: Lead Service Excellence

Dal-Tile Distribution, Inc.; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile Distribution, Inc. in Dallas seeks a Supervisor Customer Experience to oversee day-to-day activities of the Customer Experience team, ensure high levels of service, seamless coordination with customers, and coaching staff toward performance goals and professional growth.

Responsibilities include reviewing metrics around sales, inventory, claims, and other customer data, leading cross-functional improvement projects, and collaborating with managers to optimize resources, budgets, and

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 4-6 years relevant experience, with 0-3 years management preferred.
• Strong communication and leadership abilities.

Responsibilities

• Assist in developing plans and schedules to optimize service delivery.
• Review and analyze business requirements and opportunities to streamline processes.
• Supervise, motivate, and coach a diverse staff, monitoring performance.
• Lead improvement projects and implement action steps to resolve issues.
• Prepare information to explain or resolve customer issues and feedback.

Skills

Communication

Problem solving

Organizational skills

Leadership

Education

Bachelor's degree in a related field or equivalent experience

4-6 years relevant experience

Tools

Microsoft Office Suite

Job description

Dal-Tile Distribution, Inc. in Dallas seeks a Supervisor Customer Experience to oversee day-to-day activities of the Customer Experience team, ensure high levels of service, seamless coordination with customers, and coaching staff toward performance goals and professional growth.

Responsibilities include reviewing metrics around sales, inventory, claims, and other customer data, leading cross-functional improvement projects, and collaborating with managers to optimize resources, budgets, and