Customer Experience Associate - Entry Level (Growth)

Dal-Tile Corp.; Dallas (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile Corp. in Dallas, Texas is seeking an entry-level Customer Experience Rep to enhance customer satisfaction by resolving inquiries and issues. This role involves various administrative tasks including order processing and communication with customers, ensuring records are accurate and well-maintained.

Applicants should have a Bachelor's degree or relevant experience and possess strong communication and organizational skills. We offer a comprehensive benefits package including 401k match and tuition reimbursement.

Qualifications

• 0-2 years relevant experience or equivalent education.
• Proficient using Microsoft Office Suite products.

Responsibilities

• Execute daily tasks such as customer calls and order processing.
• Respond promptly to customer inquiries through phone, email, and chat.
• Work proactively to resolve customer issues.
• Maintain accurate and organized records of customer interactions.

Skills

Excellent communication skills

Problem solving

Organizational skills

Multitasking

Time management

Proficient in Microsoft Office Suite

Education

Bachelor's degree in a related field or equivalent

Job description

Dal-Tile Corp. in Dallas, Texas is seeking an entry-level Customer Experience Rep to enhance customer satisfaction by resolving inquiries and issues. This role involves various administrative tasks including order processing and communication with customers, ensuring records are accurate and well-maintained.

Applicants should have a Bachelor's degree or relevant experience and possess strong communication and organizational skills. We offer a comprehensive benefits package including 401k match and tuition reimbursement.