Customer Experience Coordinator - Front Desk

Houston Dose; Houston (TX); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Sundays Always Off

Closed on Thanksgiving & Christmas

Employee Pricing on Purchases & Leases

Gym membership options

Travel deals

Career Growth in a Fortune 500 Company

Job summary

Houston Dose seeks a friendly, professional Receptionist to be the first point of contact for customers, visitors and staff. You will manage front desk operations, answer calls, greet guests, coordinate events, assist with scheduling, and help track CSI and sales/ service volumes.

The role emphasizes customer service, organization, and accurate data entry in a fast-paced dealership setting. Strong communication, proficiency with Outlook/Word/Excel, and the ability to pass pre-employment checks

Qualifications

• Receptionist or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask efficiently and prioritize competing demands.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and basic data entry.
• Professional and friendly demeanor with strong customer service orientation.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test and valid driver license.

Responsibilities

• Manage the dealership’s main phone line, professionally answering and routing calls promptly.
• Greet customers and visitors warmly and direct them appropriately to enhance their experience.
• Take accurate messages and ensure timely communication to relevant personnel.
• Maintain a clean, organized, and inviting reception area at all times.
• Coordinate dealership events and assist with scheduling as needed.
• Support Customer Satisfaction Index (CSI) and sales/service volume tracking efforts through data compilation and reporting.
• Compile and maintain dealership playbook scoring and assist with process documentation.
• Coordinate safety training schedules and track completion to support regulatory compliance.
• Assist various departments with administrative and operational tasks as assigned.
• Manage incoming mail, packages, and general dealership communications.
• Serve as a Connect Ambassador by facilitating positive internal and external communications.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Microsoft Office

Customer service

Data entry

Tools

Outlook

Word

Excel

Job description

Houston Dose seeks a friendly, professional Receptionist to be the first point of contact for customers, visitors and staff. You will manage front desk operations, answer calls, greet guests, coordinate events, assist with scheduling, and help track CSI and sales/ service volumes.

The role emphasizes customer service, organization, and accurate data entry in a fast-paced dealership setting. Strong communication, proficiency with Outlook/Word/Excel, and the ability to pass pre-employment checks