Customer Experience Coordinator

Suitsupply; United States; On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Training program

Clothing allowance

Employee discount

Travel opportunities

Job summary

Suitsupply in the United States is seeking a Customer Experience Coordinator to lead our Radically Personal customer journey. You will act as the store’s ambassador, supporting operations to maximize sales and uphold our image of quality and professionalism.

Responsibilities include exceeding client expectations, ensuring professional appearance and service, mapping clienteling activities, and collaborating with leadership to address service issues.

Qualifications

• Experience in sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills.
• Professional verbal and written communication.

Responsibilities

• Exceed client expectations and create an environment focused on the client experience.
• Ensure all employees present professionally for each customer interaction.
• Map clienteling activities for each guest.
• Maintain seamless efficiency and positive atmosphere in the customer experience.
• Collaborate with leadership to address service issues.
• Perform other duties as assigned by store leadership.

Skills

Sales

Customer service

Clienteling

Communication

Job description

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Ensure seamless efficiency and positive atmosphere in the customer experience li>Partner with leadership and expert teams to proactively address service issues
• Performing other duties assigned by store leadership team

Who you are:

• Previous experience in sales, hospitality, and/or service
• Exceptional customer service/clienteling skills and excited to build relationships
• Professional verbal and written communication skills
• Flexible work schedule, including evenings, weekends, and holidays

What you will get:

• Competitive salary between $18 - $22 hourly for a full-time contract, plus a lucrative commission structure
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and a generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad