Customer Experience Coordinator

Suitsupply; San Francisco (CA); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Competitive salary ($24-$28/hourly)

Top-of-the-line training program

Clothing allowance

Generous employee discount

Career advancement opportunities

Job summary

Suitsupply is seeking a Customer Experience Coordinator in San Francisco, CA. In this role, you will help set the tone for a Radically Personal customer journey, acting as the store's lead ambassador and ensuring exemplary service. The role requires engaging with customers to maximize sales and promote a quality company image.

Enjoy competitive pay, top-tier training, and clothing allowances while building a career in one of fashion's fastest-growing companies. Flexibility in scheduling is a must.

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service/clienteling skills and excited to build relationships.
• Professional verbal and written communication skills.
• Flexible work schedule, including evenings, weekends, and holidays.

Responsibilities

• Ensure client expectations are exceeded at each visit.
• Maintain an environment focused on the client experience using hospitality tools.
• Conduct clienteling activities for each guest.
• Address service issues proactively with leadership and teams.

Skills

Customer service skills

Sales experience

Communication skills

Clienteling skills

Job description

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Ensure seamless efficiency and positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues
• Performing other duties assigned by store leadership team

Who you are:

• Previous experience in sales, hospitality, and/or service
• Exceptional customer service/clienteling skills and excited to build relationships
• Professional verbal and written communication skills
• Flexible work schedule, including evenings, weekends, and holidays
• Store-based role

What you will get:

• Competitive salary ($24-$28/hourly)
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and a generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad