Customer Experience Coordinator

Suitsupply-; New York (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Clothing allowance

Employee discount

Top-tier training program

Travel to other stores and abroad

Job summary

Suitsupply is hiring a Customer Experience Coordinator in our Soho location, New York City. You will be the store's lead ambassador, shaping the Radically Personal customer journey and supporting operations to maximize sales and brand integrity.

Responsibilities include ensuring superior client service, mapping clienteling for guests, and collaborating with leadership to address service issues. Previous sales/hospitality experience and strong communication are desired.

Qualifications

• Experience in sales, hospitality, or service.
• Excellent verbal and written communication.
• Strong client relationships and customer-focused mindset.

Responsibilities

• Exceed client expectations at every visit using hospitality tools.
• Ensure employees present professionally for each customer interaction.
• Map clienteling activities for each guest.
• Maintain a seamless, positive store atmosphere for the customer experience.
• Collaborate with leadership to proactively address service issues.
• Perform other duties as assigned by store leadership.

Skills

Customer service

Hospitality

Clienteling

Sales

Job description

Location New York City, New York, United States

Contract type Full-time

Customer Experience Coordinator

As a Customer Experience Coordinator in our Soho location, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company's image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Ensure seamless efficiency and positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues
• Performing other duties assigned by store leadership team

Who you are:

• Previous experience in sales, hospitality, and/or service
• Exceptional customer service/clienteling skills and excited to build relationships
• Professional verbal and written communication skills

What you will get:

• Competitive salary between $18 - $28 hourly for a full-time contract
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and a generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad