Customer Experience Coordinator

Suitsupply; Los Angeles (CA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Top-of-the-line training program

Clothing allowance

Generous employee discount

Career advancement opportunities

Travel opportunities

Job summary

Join a forward-thinking company as a Customer Experience Coordinator, where you will be the brand's ambassador and ensure exceptional service. In this role, you will shape the store experience, exceeding client expectations and promoting a positive atmosphere. With a focus on hospitality and customer engagement, you will have the opportunity to build lasting relationships and contribute to a rapidly growing fashion brand. Enjoy top-notch training, a seasonal clothing allowance, and the chance to advance your career while traveling to various locations. This is your chance to make a meaningful impact in the world of fashion retail.

Qualifications

• Previous experience in sales, hospitality, and/or service is essential.
• Exceptional customer service skills and relationship-building are required.

Responsibilities

• Ensure client expectations are exceeded at each visit.
• Maintain a professional environment focused on customer experience.
• Partner with leadership to address service issues proactively.

Skills

Customer Service Skills

Sales Experience

Hospitality Skills

Professional Communication

Job description

Contract type: Full-time

Customer Experience Coordinator

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promoting the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

1. Ensure client expectations are exceeded at each visit and maintain an environment focused on the client experience by utilizing hospitality tools provided.
2. Ensure all employees present professionally for each customer interaction according to company policies and practice the highest level of customer service to achieve maximum sales.
3. Ensure clienteling activities are mapped for each guest.
4. Ensure seamless efficiency and a positive atmosphere in the customer experience.
5. Partner with leadership and expert teams to proactively address service issues.
6. Perform other duties assigned by the store leadership team.

Who you are:

1. Previous experience in sales, hospitality, and/or service.
2. Exceptional customer service/clienteling skills and excited to build relationships.
3. Professional verbal and written communication skills.

What you will get:

1. A top-of-the-line training program, unique to the industry.
2. A clothing allowance for each new season and a generous employee discount.
3. Opportunity to build a career with one of the fastest growing companies in fashion and the opportunity to travel to other stores and abroad.