Customer Experience Coordinator

brobstongroup.com - Jobboard; San Francisco (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Join brobstongroup.com as a Customer Experience Coordinator in San Francisco, California. This role is pivotal in setting the tone for the store and enhancing the customer journey. You will work closely with the management team to support store operations and deliver exceptional service.

Your responsibilities include exceeding client expectations, maintaining professionalism among employees, and managing clienteling activities. Exceptional customer service skills and a passion for relationship-building are essential for this role.

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills.
• Professional verbal and written communication skills.

Responsibilities

• Exceed client expectations using hospitality tools.
• Ensure professional presentation and high customer service levels.
• Manage clienteling activities for guest interactions.
• Maintain operational efficiency and customer atmosphere.
• Partner with leadership to resolve service issues.

Skills

Customer service

Client relationship building

Sales

Communication skills

Hospitality skills

Job description

Summary

As a Customer Experience Coordinator you set the tone for the store and act as the lead ambassador for the customer journey. You support efficient store operations and deliver exemplary service to maximize sales and strengthen client relationships. Working with the management team, you help shape the overall in-store experience.

Responsibilities

• Exceed client expectations at each visit and maintain a client-focused environment using hospitality tools
• Ensure all employees present professionally and deliver high levels of customer service to achieve sales goals
• Manage clienteling activities and ensure each guest has mapped interactions
• Maintain seamless operational efficiency and a positive customer atmosphere
• Partner with leadership and expert teams to proactively resolve service issues
• Perform other duties as assigned by store leadership

Requirements

• Previous experience in sales, hospitality, and/or service
• Exceptional customer service and clienteling skills with a passion for relationship-building
• Professional verbal and written communication skills
• Flexible availability including evenings, weekends, and holidays