Customer Experience Coordinator

brobstongroup.com - Jobboard; Los Angeles (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

brobstongroup.com - Jobboard is looking for a Customer Experience Coordinator in Los Angeles, California. As the store's lead ambassador, you will help deliver a Radically Personal customer journey and support the efficient operation of the store while providing exemplary service.

Your role includes exceeding client expectations, ensuring team professionalism, and collaborating with leadership to handle service issues. A background in sales and hospitality with exceptional customer service skills is required.

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills with a focus on relationship building.
• Professional verbal and written communication skills.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Exceed client expectations at each visit and maintain a hospitality-focused environment.
• Ensure team members present professionally and deliver high-level customer service to drive sales.
• Map and manage clienteling activities for each guest and ensure a seamless customer experience.
• Partner with store leadership to proactively address service issues and perform other duties as assigned.

Job description

Summary

As a Customer Experience Coordinator you act as the store's lead ambassador and help deliver a Radically Personal customer journey. You support the efficient operation of the store, shape the in-store experience, and provide exemplary service to maximize sales. You partner with leadership and expert teams to maintain a positive atmosphere and resolve service issues.

Responsibilities

• Exceed client expectations at each visit and maintain a hospitality-focused environment.
• Ensure team members present professionally and deliver high-level customer service to drive sales.
• Map and manage clienteling activities for each guest and ensure a seamless customer experience.
• Partner with store leadership to proactively address service issues and perform other duties as assigned.

Requirements

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills with a focus on relationship building.
• Professional verbal and written communication skills.
• Flexible availability including evenings, weekends, and holidays.