Customer Experience Coordinator

at; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Top-of-the-line training program

Clothing allowance

Generous employee discount

Opportunity to travel

Job summary

at is seeking a Customer Experience Coordinator in Los Angeles, California. In this role, you will be the lead ambassador of the brand, ensuring an exemplary customer journey and maximizing sales through outstanding service.

Your responsibilities include managing client expectations, maintaining a high standard of professionalism among staff, and partnering with leadership to enhance the customer experience. This position offers a unique training program and career advancement opportunities.

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service/clienteling skills and excited to build relationships.
• Professional verbal and written communication skills.

Responsibilities

• Ensure client expectation is exceeded at each visit.
• Ensure all employees present professionally for each customer interaction.
• Ensure clienteling activities are mapped for each guest.
• Ensure seamless efficiency and positive atmosphere in the customer experience.
• Partner with leadership and expert teams to proactively address service issues.
• Perform other duties assigned by store leadership team.

Skills

Customer service skills

Clienteling skills

Verbal communication skills

Written communication skills

Job description

Contract type Full-time

As the Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

• Ensure client expectation is exceeded at each visit and maintain an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Ensure seamless efficiency and positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues
• Perform other duties assigned by store leadership team

Who you are:

• Previous experience in sales, hospitality, and/or service
• Exceptional customer service/clienteling skills and excited to build relationships
• Professional verbal and written communication skills

What you will get:

• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and a generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion and opportunity to travel to other stores and abroad