Customer Experience Coordinator

Suitsupply; Chicago (IL); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Lucrative commission structure

Top-of-the-line training program

Clothing allowance

Generous employee discount

Career advancement opportunities

Job summary

Suitsupply is seeking a Customer Experience Coordinator in Chicago, Illinois to be the store's lead ambassador, ensuring a Radically Personal customer journey. In this role, you will maintain high standards of customer service and support store operations to maximize sales.

The ideal candidate has previous experience in sales or service, exceptional communication skills, and a flexible schedule. The position offers a competitive salary and benefits including a clothing allowance and employee discount.

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service/clienteling skills and excited to build relationships.
• Professional verbal and written communication skills.
• Flexible work schedule, including evenings, weekends, and holidays.

Responsibilities

• Ensure client expectation is exceeded at each visit.
• Maintain a professional environment focused on the client experience.
• Map clienteling activities for each guest.
• Partner with leadership to address service issues.

Skills

Sales experience

Customer service skills

Professional communication

Flexibility

Job description

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Ensure seamless efficiency and positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues
• Performing other duties assigned by store leadership team

Who you are:

• Previous experience in sales, hospitality, and/or service
• Exceptional customer service/clienteling skills and excited to build relationships
• Professional verbal and written communication skills
• Flexible work schedule, including evenings, weekends, and holidays

What you will get:

• Competitive salary between $18 - $22 hourly for a full-time contract, plus a lucrative commission structure
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and a generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad