Customer Experience Coordinator

at; San Francisco (CA); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Competitive salary ($24-$28/hourly)

Top-of-the-line training program

Clothing allowance for each new season

Generous employee discount

Opportunities for career advancement and travel

Job summary

at is seeking a Customer Experience Coordinator in San Francisco, CA. This role is essential to ensure a personalized customer journey and exemplary service delivery. You will support store operations and maintain brand professionalism.

Successful candidates have sales or hospitality experience, exceptional clienteling skills, and strong communication abilities. The position offers a competitive salary of $24-$28 hourly, with benefits including a clothing allowance and career growth opportunities.

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service/clienteling skills.
• Professional verbal and written communication skills.

Responsibilities

• Ensure client expectation is exceeded at each visit.
• Ensure all employees present professionally for customer interactions.
• Partner with leadership to proactively address service issues.

Skills

Sales experience

Hospitality experience

Exceptional customer service skills

Job description

Contract type Full-time

Apply now

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided

Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales

Ensure clienteling activities are mapped for each guest

Ensure seamless efficiency and positive atmosphere in the customer experience

Partner with leadership and expert teams to proactively address service issues

Performing other duties assigned by store leadership team

Who you are:

Previous experience in sales, hospitality, and/or service

Exceptional customer service/clienteling skills and excited to build relationships

Professional verbal and written communication skills

Store-based role

What you will get:

Competitive salary ($24-$28/hourly)

A top-of-the-line training program, unique to the industry

A clothing allowance for each new season and a generous employee discount

Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad