Customer Experience Coordinator

Suitsupply; Miami (FL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Top training program

Clothing allowance

Employee discount

Travel opportunities to other stores &

Abroad travel

Job summary

Suitsupply in Miami, FL is seeking a Customer Experience Coordinator to lead the store’s brand ambassador efforts and ensure a Radically Personal customer journey.

You will collaborate with management to deliver exemplary service, exceed client expectations, and support seamless operations, with opportunities to travel to other stores and participate in a strong training program.

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service/clienteling skills.
• Professional verbal and written communication skills.
• Flexible work schedule, including evenings, weekends, and holidays.

Responsibilities

• Exceed client expectations at every visit by prioritizing the client experience.
• Ensure all employees present professionally for each customer interaction per company policies.
• Map clienteling activities for each guest.
• Maintain seamless, positive atmosphere in the customer experience.
• Partner with leadership to proactively address service issues.
• Perform other duties assigned by store leadership.

Skills

Sales experience

Hospitality

Customer service

Communication skills

Job description

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Ensure seamless efficiency and positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues
• Performing other duties assigned by store leadership team

Who you are:

• Previous experience in sales, hospitality, and/or service
• Exceptional customer service/clienteling skills and excited to build relationships
• Professional verbal and written communication skills
• Flexible work schedule, including evenings, weekends, and holidays

What you will get:

• Competitive salary between $21 - $28 hourly for a full-time contract, plus a lucrative commission structure.
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and a generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad