Customer Experience Concierge

CarMax; Roanoke (VA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Paid holidays

Job summary

CarMax is seeking a Customer Specialist in Roanoke to guide customers through the car-buying and selling journey with a focus on honesty and transparency. You will facilitate appraisals, test drives, and paperwork, ensuring a seamless process while collaborating with multiple teams.

The role emphasizes strong communication, integrity, and teamwork in a fast-paced environment, with opportunities to grow while delivering excellent customer experiences.

Qualifications

• Strong communication and customer service skills required.
• Ability to build lasting relationships with customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Capable of balancing customer needs with business goals and following processes.
• Able to manage multiple tasks and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document findings for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports and maintaining paperwork.
• Coordinate service appointments and verify repair invoices for correct billing.

Skills

Excellent communication

Customer focus

Relationship building

Multi-tasking

Attention to detail

Time management

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax is seeking a Customer Specialist in Roanoke to guide customers through the car-buying and selling journey with a focus on honesty and transparency. You will facilitate appraisals, test drives, and paperwork, ensuring a seamless process while collaborating with multiple teams.

The role emphasizes strong communication, integrity, and teamwork in a fast-paced environment, with opportunities to grow while delivering excellent customer experiences.