Customer Experience & Communications Specialist

FF Inc; New York (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Bonus opportunities

Paid training

Full-time schedule

Collaborative team environment

Advancement opportunities

Job summary

FF Inc. in Queens, NY is seeking a personable and organized Customer Communications Specialist to manage day-to-day communications with customers and support a consistent, professional experience across phone, email, and in-person channels.

You will document interactions, coordinate follow-ups, and collaborate with customer service, operations, and other teams to ensure timely updates and accurate information. Training is provided and the role offers a full-time schedule and room for advancement.

Qualifications

• Excellent verbal and written communication skills.
• Strong organization and attention to detail.
• Ability to manage multiple customer conversations and requests.
• Comfortable learning CRM and customer management systems.

Responsibilities

• Respond to customer questions through phone, email, and in-person communication.
• Provide accurate information regarding products, services, schedules, policies, and current offerings.
• Manage routine customer requests and determine when additional assistance is needed.
• Coordinate follow-up communication with customers.
• Connect customers with the appropriate departments or team members.
• Assist with scheduling, confirmations, reminders, and customer updates.
• Prepare routine customer emails, notices, updates, and informational communications.
• Maintain clear and professional communication across customer interactions.
• Document customer inquiries, requests, feedback, and follow-up activity.
• Update customer information and communication history within company systems.
• Maintain organized contact lists and communication records.
• Monitor open customer requests and ensure appropriate follow-through.
• Communicate relevant updates and changes to customers.
• Gathers customer feedback and share recurring questions with the team.
• Collaborate with customer service, operations, and other internal teams to support customer needs.

Skills

Communication

Organization

Time management

CRM systems

Data-entry

Teamwork

Professionalism

Tools

CRM software

Job description

FF Inc. in Queens, NY is seeking a personable and organized Customer Communications Specialist to manage day-to-day communications with customers and support a consistent, professional experience across phone, email, and in-person channels.

You will document interactions, coordinate follow-ups, and collaborate with customer service, operations, and other teams to ensure timely updates and accurate information. Training is provided and the role offers a full-time schedule and room for advancement.