Communications & Customer Experience Coordinator

FF Inc; New York (NY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Paid training

Full-time schedule

Collaborative team environment

Opportunities for advancement

Exposure to communications, customer,

Job summary

FF Inc in Brooklyn, NY is seeking a Communications Coordinator to manage day-to-day communication with customers, partners, and internal teams. You will keep information organized, respond to inquiries, coordinate follow-ups, and ensure clear, consistent communication across channels.

You’ll interact with customers and organize requests, prepare updates, maintain records, and connect people with needed information. This role emphasizes accuracy, timeliness, and teamwork.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage several conversations, requests, and priorities at once.
• Reliable follow-through and time management.
• Comfortable using email, basic business software, and customer management systems.
• Collaborative and dependable approach to teamwork.

Responsibilities

• Manage incoming customer and partner inquiries through phone, email, and in-person communication
• Provide clear and accurate information regarding services, schedules, company activities, and current offerings
• Coordinate communication and follow-up between customers and internal departments
• Direct inquiries and requests to the appropriate team members
• Monitor open requests and help ensure timely responses
• Prepare routine emails, customer updates, notices, confirmations, and informational materials
• Coordinate appointment confirmations, reminders, and scheduling communications
• Maintain accurate contact information and communication records
• Document customer requests, feedback, and follow-up activity
• Organize contact lists, communication logs, and related materials
• Assist with communications surrounding events, campaigns, and company initiatives
• Review customer-facing information for clarity and consistency
• Gather information from internal teams and communicate relevant updates
• Help identify recurring customer questions and assist with maintaining FAQs and informational resources
• Support additional communications and administrative projects as needed

Skills

Verbal communication

Written communication

Organization

Multi-tasking

Follow-through

Internal communication

Professionalism

Email proficiency

CRM systems

Team collaboration

Job description

FF Inc in Brooklyn, NY is seeking a Communications Coordinator to manage day-to-day communication with customers, partners, and internal teams. You will keep information organized, respond to inquiries, coordinate follow-ups, and ensure clear, consistent communication across channels.

You’ll interact with customers and organize requests, prepare updates, maintain records, and connect people with needed information. This role emphasizes accuracy, timeliness, and teamwork.