Customer Communications Specialist

FF Inc; Waukesha (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Bonus potential

Paid training

Career growth opportunities

Team culture

Job summary

FF Inc in Wisconsin is seeking a Customer Communications Associate to support day-to-day communication with customers and partners. You’ll respond to inquiries, coordinate follow-ups, and ensure timely, accurate information across channels.

The role emphasizes clear, professional communication, organization, and a friendly, customer-focused approach. This position offers training, potential for growth into communications, operations, or customer experience.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused demeanor.
• Ability to stay organized during busy periods.
• Attention to detail and time management capabilities.
• Basic data-entry and computer skills.
• Customer service, admin support, or retail experience is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person communication.
• Provide clear, accurate information about products, services, schedules, and policies.
• Assist with resolving customer concerns or escalating issues when appropriate.
• Maintain a professional, helpful, and positive tone in all interactions.
• Coordinate communication between customers and internal teams for timely follow-ups.
• Track and document customer interactions, requests, and feedback.
• Support appointment scheduling, confirmations, and customer reminders.
• Create simple customer-facing updates, notices, or FAQs.
• Maintain organized contact lists, communication logs, and records.

Skills

Strong communication

Customer-focused

Time management

Detail-oriented

Data-entry

Basic computer skills

Job description

FF Inc in Wisconsin is seeking a Customer Communications Associate to support day-to-day communication with customers and partners. You’ll respond to inquiries, coordinate follow-ups, and ensure timely, accurate information across channels.

The role emphasizes clear, professional communication, organization, and a friendly, customer-focused approach. This position offers training, potential for growth into communications, operations, or customer experience.