Customer Communications Specialist

FF Inc; Scottsdale (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Performance bonus

Training & development

Collaborative team

Professional growth

Customer exposure

Advancement opportunities

Job summary

FF Inc. is seeking a personable Communications Assistant to join our Scottsdale team. You will engage with customers and clients via phone, email, and in-person interactions, delivering clear information and resolving concerns to create positive experiences.

The role emphasizes strong communication, organization, and a collaborative, customer-focused mindset within a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Friendly, confident and comfortable interacting with different people.
• Organized with strong attention to detail.
• Professional and dependable.
• Able to manage multiple priorities in a fast-paced environment.
• Positive attitude and willingness to learn.

Responsibilities

• Communicate with customers and clients through phone, email, and in-person interactions.
• Respond to questions and provide clear, accurate information.
• Assist customers with general requests and help resolve concerns.
• Coordinate follow-ups between customers and internal team members.
• Maintain accurate records of conversations, requests, and customer feedback.
• Help organize schedules, appointments, confirmations, and reminders.
• Assist with customer-facing updates and company communications.
• Keep contact information and communication records organized and up to date.
• Work closely with team members to ensure customers receive timely responses.
• Represent the company in a friendly, polished, and professional manner.

Skills

Verbal communication

Written communication

Organization

Customer service

Problem-solving

Team collaboration

Job description

FF Inc. is seeking a personable Communications Assistant to join our Scottsdale team. You will engage with customers and clients via phone, email, and in-person interactions, delivering clear information and resolving concerns to create positive experiences.

The role emphasizes strong communication, organization, and a collaborative, customer-focused mindset within a fast-paced environment.