Customer Communications & Experience Coordinator

FF Inc; Waukesha (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Bonus opportunities

Hands-on training

Collaborative team environment

Career development

Direct customer experience

Job summary

FF Inc is seeking a Communications Assistant in Waukesha, WI to support daily communication between customers, clients, and internal teams. You will answer questions, share important information, and coordinate follow-ups to ensure professional and accurate communication.

This role offers hands-on training and opportunities to grow in communications, customer relations, marketing, or business operations within a collaborative team.

Qualifications

• Strong verbal and written communication skills required.
• Organized with strong attention to detail.
• Professional and dependable.
• Able to manage multiple priorities in a fast-paced environment.
• Positive attitude and willingness to learn.

Responsibilities

• Communicate with customers and clients via phone, email, and in-person interactions.
• Respond to questions and provide clear, accurate information.
• Assist customers with general requests and help resolve concerns.
• Coordinate follow-ups between customers and internal team members.
• Maintain accurate records of conversations, requests, and customer feedback.
• Help organize schedules, appointments, confirmations, and reminders.
• Assist with customer-facing updates and company communications.
• Keep contact information and communication records organized and up to date.
• Work closely with team members to ensure timely responses for customers.
• Represent the company in a friendly, polished, and professional manner.

Skills

Strong verbal and written comunication

Organized with attention to detail

Professional and dependable

Multitasking in fast-paced environment

Positive attitude and willing to learn

Learning new systems and processes

Strong follow-through and problem‑solv

Job description

FF Inc is seeking a Communications Assistant in Waukesha, WI to support daily communication between customers, clients, and internal teams. You will answer questions, share important information, and coordinate follow-ups to ensure professional and accurate communication.

This role offers hands-on training and opportunities to grow in communications, customer relations, marketing, or business operations within a collaborative team.