Customer Service Associate - Full-Time, Growth & Impact

FF Inc; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

FF Inc. is seeking a Customer Service Associate in Brooklyn, NY to provide friendly, professional support and help create a positive experience across every interaction.

You will work directly with customers to answer questions, resolve concerns, and assist with general needs while collaborating with team members to ensure accurate information and timely support. A customer-focused, organized approach is essential.

Qualifications

• Previous experience in customer service or related field.
• Ability to work in a fast-paced environment.
• Strong listening and communication skills.
• Comfort with basic computer and data-entry tasks.

Responsibilities

• Provide professional and friendly customer service throughout each interaction.
• Assist customers with questions, requests, and general support needs.
• Provide accurate information about products, services, pricing, policies, and current offerings.
• Listen to customer needs and help identify appropriate solutions.
• Resolve routine customer concerns and escalations.
• Assist with orders, transactions, payments, account updates, or service requests when applicable.
• Follow up with customers when additional information or assistance is needed.
• Maintain accurate records of customer interactions and account activity.
• Update customer information within internal systems or CRM platforms.
• Coordinate with team members to resolve customer requests efficiently.
• Help maintain a professional, organized, and welcoming customer environment.
• Support customer satisfaction and overall service quality.
• Assist with additional customer service and operational responsibilities as needed.

Skills

Customer service

Communication

Problem solving

Teamwork

CRM software

Data entry

Multitasking

Tools

CRM software

CRM systems

Email client

Job description

FF Inc. is seeking a Customer Service Associate in Brooklyn, NY to provide friendly, professional support and help create a positive experience across every interaction.

You will work directly with customers to answer questions, resolve concerns, and assist with general needs while collaborating with team members to ensure accurate information and timely support. A customer-focused, organized approach is essential.