Customer Communications Specialist — Growth in CX & Ops

FF Inc; Pearland (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay + bonus

Paid training

Growth opportunities

Collaborative culture

Job summary

FF Inc. in Pearland, TX is seeking a Customer Communications Associate to support day-to-day communication with customers and partners. You’ll be a key point of contact—responding to inquiries, coordinating follow-ups, and ensuring customers receive accurate, timely information to help them succeed.

You’ll need strong communication skills, a friendly, professional demeanor, and keen attention to detail. This role offers paid training, growth opportunities in communications or operations, and a

Qualifications

• Excellent verbal and written communication.
• Friendly, professional, customer-focused demeanor.
• Ability to stay calm and organized during busy periods.
• Strong attention to detail and time management.
• Basic computer and data-entry skills.
• Experience in customer service or admin is a plus but not required.
• Reliable, punctual, and comfortable in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person communication
• Provide clear, accurate information about products, services, schedules, and policies
• Assist with resolving customer concerns or escalating issues when appropriate
• Maintain a professional, helpful, and positive tone in all interactions
• Coordinate communication between customers and internal teams to ensure timely follow-ups
• Track and document customer interactions, requests, and feedback
• Support appointment scheduling, confirmations, and customer reminders
• Assist with creating simple customer-facing updates, notices, or FAQs
• Help maintain organized contact lists, communication logs, and records

Skills

Communication skills

Customer-focused

Time management

Attention to detail

Data-entry

Reliability

Job description

FF Inc. in Pearland, TX is seeking a Customer Communications Associate to support day-to-day communication with customers and partners. You’ll be a key point of contact—responding to inquiries, coordinating follow-ups, and ensuring customers receive accurate, timely information to help them succeed.

You’ll need strong communication skills, a friendly, professional demeanor, and keen attention to detail. This role offers paid training, growth opportunities in communications or operations, and a